Frequently Asked Questions
Do you have some questions about 57NORTHPLANK? Here are some topics to help drill down into helpful information.
Shipping and Delivery
Q. How will my furniture be packaged?
A. Every furniture piece is different. However, we generally use thick foam wrapping on most of the exterior surfaces along with an outer layer of clear plastic. Then, we tape all drawers and doors shut to prevent movement during shipping. For more information, visit our shipping and delivery page.
Q. How long does it usually take to have a product shipped?
A. It depends on how far you live from 57NorthPlank. On average about a week if you live within 250 miles of Columbus, Ohio and approximately two weeks if you live further than 250 miles.
Q. Will the shipping company unpack our new furniture?
A. If you live less than 250 miles from Columbus, we will unpack your new piece of furniture on the same floor level as the entrance and remove the packing materials. If you live greater than 250 miles from our facilities, we will place your piece in the closest dry area (whether a garage or entrance hall). You will be responsible for unpacking the furniture.
Q. What if the furniture is damaged during the shipping or unloading?
A. Please contact 57NorthPlank, and we will replace the entire piece of furniture or any smaller pieces damaged during shipping.
Q. Do you deliver outside the US?
A. As of right now, we only deliver our furniture to the lower 48 states and the District of Columbia, this might change in the future.
Q. How will you set up the delivery?
A. If we are personally delivering to you (within 250 miles of Columbus, Ohio) we will call you to set up the delivery date; 24 hours before the actual delivery we will contact you with a 3-hour window.
However, if you live more than 250 miles from Columbus, Ohio, our certified delivery company will contact you to schedule the best day for the delivery. They will then contact you 48 hours before the delivery to set up a four-hour window as to when they will arrive with your tailored furniture.
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