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Frequently Asked Questions

Do you have some questions about 57NORTHPLANK?  Here are some topics to help drill down into helpful information.

Warranties, Returns and Refunds

Q. What is your warranty policy?

A. We will warranty any piece of furniture for 30 days after delivery. If there is a defect will pay for shipping and either replace the entire article or the damaged/defective piece if possible. If you are unhappy with how the item looks, you also have 30 days to return it for a full refund. You will, however, be responsible for shipping.

 

Q. A couple of the boards seem to be warping.

A. It is essential that all of our pieces remain indoors in a climate controlled space. Warping can often occur if this does not happen. If you still think it is due to a defective product, please give us a call.

 

Q. How do I receive my refund and how long does it take?

A. We will post a refund to whatever account you used to pay for the furniture within three business days of receiving the furniture back to our facilities.

 

Q. I am not pleased how the furniture looks in my house what I have set it into place, what options do I have?

A. You have up to thirty days to decide whether you like our furniture. If you do not, we will pick it up for you for a full refund, minus the cost of the shipping.

GOT A QUESTION FOR US?

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